FinOrbit Finance Private Limited is committed to fair, transparent and timely resolution of customer grievances. If you have a complaint or concern regarding our services, a loan enquiry, or the processing of your personal information, you may reach our Grievance Officer directly, or use the official RBI channels listed below.
RBI's portal for lodging complaints against financial entities.
RBI Guidelines on Digital Lending ↗
Reserve Bank of India FAQs and guidelines governing digital lending.
RBI Guidelines on Default Loss Guarantee (FLDG) ↗
Reserve Bank of India FAQs on Default Loss Guarantee (FLDG) arrangements.
For questions, complaints, or requests relating to personal data, privacy or our policies, you may contact our Grievance Officer:
We will endeavour to address grievances within the period prescribed under applicable law. For privacy or personal-data related requests, please also refer to our Privacy Policy.
We are pleased to partner with EasyCred for technology and digital platform services.